We support each other within the team, helping others when they need it and asking for support when we need it ourselves. We can confide in each other, our close relationships mean we can share without fear of prejudice or judgement, and we trust each other to be there when we need them.

We are an open-minded team, open to changes in technology, changes in the way we do things, always striving to improve, We are open to new ideas and creative thinking, we are willing to give and receive positive feedback to each other for the benefit of individuals, the team as a whole and our customers.

We take others into account when going about our daily work, we care how others feel and how we make them feel by our actions.

We are all different and we embrace that. Being unique is bringing your own personality, perspective and having your own thoughts and opinions, and it really matters to the success of the business. Having a diverse team that comes at problems from different perspectives means we can collectively create the best possible customer solutions.

The team collectively have an incredible skill level, each person individually brings something extra to that collective. We all seek to improve and extend our existing skills to become even better. Training is at the heart of our team and we don’t shy away from it because it seems difficult or daunting.

We don’t use power or position to influence others into doing what we want. We listen to others’ ideas, thoughts and experience to allow us to make good decisions that are born out of collaboration and knowledge regardless of status. The work done by one individual is just as important as the work done by others.